Technical Support Center – Your Reliable Wristband & Printing Assistant
We understand how wristbands play a critical role in patient identification, event access, and crowd control. That’s why the ftgo Technical Support Center provides end-to-end services including wristband selection advice, printer configuration, driver downloads, troubleshooting guides, and remote assistance — to help you get started quickly and use effectively.
Wristband Selection & Usage Recommendations
We offer guidance on choosing the right wristband for your needs, ensuring comfort, durability, and compatibility with your use cases.
🔹 Available Types:
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Neonatal / Pediatric / Adult wristbands
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Direct thermal / Thermal transfer / RFID wristbands
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Snap-on / Adhesive / Adjustable styles
🔹 Common Use Cases:
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Hospital patient identification
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Concerts, festivals, sports events access control
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Membership systems, entry badges, color-coded event tags
Wristband Printer Technical Support
We support a wide range of direct thermal and thermal transfer wristband printers. Our service includes detailed setup manuals, driver download links, and custom print templates.
🔸 Supported Brands:
Compatible with Zebra, TSC, Citizen, Godex, and others
🔸 Services Offered:
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Driver installation instructions
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Custom template support (barcodes, QR codes, names, IDs)
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Printer connectivity troubleshooting (USB, serial, network)
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Wristband & label loading guides
Troubleshooting & Remote Support
If you experience print errors, connection issues, blurry output, or wristband detachment, our ftgo team provides fast and remote expert support.
🧰 Support Channels:
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One-on-one video guidance
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Technical diagnostics & problem replication
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Error documentation & troubleshooting flowcharts
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Multichannel support (WeChat, Email, Phone)
Online Knowledge Base & User Training
We regularly update our FAQs and tutorial videos to help you and your team work more efficiently with minimal mistakes.
📚 Includes:
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Wristband & label template tutorials
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Printer care & daily maintenance tips
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Error code explanations
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Driver installation troubleshooting
Contact Us – Get Technical Support
If you need help with wristband products or printer issues, feel free to contact our support team:
- ☎ Phone: （+86）13760635522
- ✉ Email: info@ftgo.cn
- 📝 Request Form: Consult products
- 📍 Address: Guangzhou, China
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Popular products
service related FAQ’s
Yes! All wholesale wristband orders can be fully customized.
We offer:
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Logo printing
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Barcodes, QR codes, or serial numbers
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Color matching (Pantone)
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Custom packaging (on request)
Just send us your artwork file , and we’ll handle the rest.
FTGO was founded in 2011 by a three-person team, focusing on the production of patient identification wristbands.
Our wristbands are made from high-quality DuPont™ Tyvek® paper, which is lightweight, waterproof, and tear-resistant — perfect for single-day use at events.
Our wristbands are fully compatible with mainstream Hospital Information Systems (HIS), Electronic Medical Records (EMR), and patient ID software. We offer support for barcode formats, HL7-compliant data structures, and can provide driver files or printer configuration guides upon request.
Our labels are designed with strong adhesive to stick to a variety of surfaces including patient charts, files, medication containers, equipment, wristbands, and more.